7adc Privacy Policy
At 7adc, protecting the personal data of our players across Bangladesh is a core responsibility. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data. We are committed to handling your information with care, transparency, and respect.
How 7adc Protects Your Data
The cards below summarise our key data protection commitments. The full legal text of each commitment is detailed in the sections that follow. Where any summary conflicts with the full text, the full text prevails.
Information We Collect
When you use the 7adc platform, we collect certain categories of personal information to provide our services effectively. This collection occurs at different stages of your relationship with us — during registration, while using the platform, and through automated technical processes. The following table summarises the main categories of data we collect and the circumstances in which each is gathered.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration and KYC verification |
| Contact Data | Email address, Bangladeshi mobile number | Registration and account updates |
| Financial Data | bKash/Nagad /Rocket account references, transaction history, deposit and withdrawal records | Payment processing and KYC |
| Technical Data | IP address, device type, browser type, operating system | Automatically on every visit |
| Usage Data | Pages visited, games played, bet history, session duration | Automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence | When you contact our support team |
| Verification Documents | Passport scan, NID copy, utility bill, payment method proof | KYC verification requests |
Information You Provide Directly
The majority of personal data we hold is information you provide to us voluntarily — for example, when creating your account, completing KYC verification, making a deposit or withdrawal, or contacting our customer support team. You are not obligated to provide this information, but without it we may be unable to open your account, process transactions, or deliver certain services.
Information We Collect Automatically
When you visit the 7adc platform, our servers and analytics systems automatically collect certain technical data about your device and session. This includes your IP address, browser type, device identifier, and a record of the pages you visit and actions you take on the platform. This data is collected using cookies and similar technologies, which are described in detail in the Cookies and Tracking Technologies section of this policy.
Information From Third Parties
In limited circumstances, 7adc may receive information about you from third parties. This includes payment processors such as bKash, Nagad, Rocket, and Upay confirming the status of transactions, as well as identity verification service providers assisting with KYC. We may also receive fraud-prevention signals from anti-fraud technology partners. Information received from third parties is used solely to the extent necessary to complete the purpose for which it was shared.
How We Use Your Data
7adc uses your personal data only for the purposes described in this Privacy Policy. We rely on one or more of the following legal bases when processing your information: performance of a contract with you, compliance with a legal obligation, our legitimate interests in operating a safe and fair platform, or your explicit consent where required.
Account Management and Service Delivery
The primary use of your personal data is to create and manage your 7adc account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, settle bets and casino game outcomes, and provide customer support. Without this processing, we cannot deliver the core services you have registered to use.
Identity Verification and Fraud Prevention
We use identity data, financial data, and technical data to verify your identity in accordance with our KYC obligations, to detect and prevent fraudulent activity, money laundering, and underage gambling. Automated screening tools may be used to flag suspicious patterns, but significant decisions about your account — such as suspension — will always involve a human review.
Responsible Gaming Monitoring
Your usage data and betting activity is monitored by our responsible gaming systems to identify patterns that may indicate problem gambling behaviour, such as significantly increased deposit frequency, extended session times, or rapid escalation of bet sizes. Where such patterns are identified, 7adc may reach out to offer responsible gaming tools or, in serious cases, apply a temporary account restriction for your protection. This processing is carried out in your interest and in fulfilment of our responsible gaming commitments.
Communications and Marketing
We use your contact data to send you essential account communications — including transaction confirmations, security alerts, and service updates — without requiring your consent, as these are necessary for contract performance. Where you have consented, we may also send you promotional communications about 7adc bonuses, new games, and seasonal offers relevant to the Bangladesh market. You may withdraw marketing consent at any time by contacting support or updating your notification preferences in your account settings.
Platform Improvement and Analytics
Aggregated and anonymised usage data is used to understand how players interact with the 7adc platform, identify technical issues, and improve the overall user experience. This analysis does not involve making decisions about individual players and is carried out on datasets where individual identifiers have been removed wherever possible.
No automated decision-making that significantly affects you will be carried out solely by automated means without human oversight. If you believe an automated process has incorrectly affected your account, please contact our support team to request a manual review.
Data Sharing and Disclosure
7adc does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
Service Providers and Technology Partners
We work with carefully selected third-party service providers who assist us in operating the 7adc platform. These partners may process your data on our behalf and include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process your deposits and withdrawals securely.
- Game technology providers: Including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — who may receive anonymised session data to deliver their games. These providers do not receive your full identity data.
- Identity verification services: Third-party KYC providers who assist in verifying your identity documents in accordance with our platform integrity requirements.
- Customer support platform: Technology providers who power our live chat and ticketing systems. Support conversations are stored securely and are accessible only to authorised staff.
- Fraud and security technology: Anti-fraud and security monitoring services that help us detect suspicious account activity.
All third-party service providers are bound by contractual data processing agreements and are not permitted to use your data for any purpose other than delivering the services they provide to 7adc.
Legal and Regulatory Disclosure
7adc may disclose your personal data to competent authorities, law enforcement bodies, or other regulatory entities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 7adc, our players, or the public. We will inform you of any such disclosure where we are legally permitted to do so.
Business Transfers
In the event that 7adc undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified in advance by email or via a prominent notice on the platform, and the acquiring entity will be required to honour the terms of this Privacy Policy.
Important: 7adc will never disclose your personal data to other players, the general public, or unrelated commercial third parties. Your data is treated as confidential and accessed by our staff only on a strict need-to-know basis.
Data Security Measures
7adc takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. No system can guarantee absolute security, but we continuously review and update our safeguards to reflect current best practices.
Technical Safeguards
- SSL/TLS encryption: All data transmitted between your device and 7adc servers is encrypted using SSL/TLS protocols, protecting your information from interception in transit.
- Encrypted data storage: Sensitive data — including passwords and payment references — is stored using strong encryption and hashing algorithms. Plaintext passwords are never stored.
- Firewalls and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring to identify and respond to threats in real time.
- Access controls: Access to player data within 7adc's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access events are logged and auditable.
Organisational Safeguards
- All staff with access to personal data receive regular training on data protection responsibilities and security awareness.
- Third-party service providers are vetted for security standards before engagement and are contractually required to maintain appropriate safeguards.
- 7adc maintains an incident response procedure to address any suspected data breaches promptly, including notifying affected players where required.
Your Role in Security
We strongly encourage all 7adc players to use a unique, strong password for their account and to avoid using the same password across multiple websites. Do not share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately so we can secure your account and investigate.
Data Retention and Deletion
7adc retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. When data is no longer required for these purposes, it is securely deleted or anonymised.
Retention Periods
The following general retention guidelines apply to the main categories of data we hold. Specific circumstances may require us to retain data for longer or shorter periods than those indicated.
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account and identity data | Duration of account plus 5 years after closure | AML compliance, dispute resolution |
| Transaction and financial records | 7 years from transaction date | Financial record-keeping obligations |
| KYC verification documents | 5 years from account closure | Regulatory and AML requirements |
| Support communications | 3 years from last communication | Dispute resolution and service improvement |
| Technical and usage logs | 13 months from collection | Security monitoring and analytics |
| Marketing consent records | Until consent is withdrawn plus 1 year | Proof of lawful marketing basis |
Deletion Requests
You may request the deletion of your personal data by contacting our support team. We will process your request within a reasonable timeframe and confirm which data has been deleted and which, if any, must be retained for the purposes noted above. Where data must be retained, we will restrict its use to the legally required purpose only and will not use it for any other processing activity.
Your Privacy Rights
As a 7adc player, you hold a number of rights regarding the personal data we hold about you. We are committed to honouring these rights and making the process of exercising them as straightforward as possible. To exercise any of the rights listed below, please contact our support team with a clear description of your request. We will aim to respond within 30 days.
Right of Access
You have the right to request a copy of the personal data 7adc holds about you. Upon receiving a verified access request, we will provide you with a summary of your data in a readable format, along with information about how it is used and how long it will be retained. There is no charge for a reasonable access request.
Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many account details directly through your account settings. For changes to identity data or KYC-verified information, please contact support and provide appropriate evidence of the correct information.
Right to Erasure
Subject to legal and regulatory retention obligations, you have the right to request the deletion of your personal data. As noted in the Data Retention section, certain categories of data must be retained for specified periods even after account closure. We will always inform you of any data that cannot be deleted and the reason for its continued retention.
Right to Restrict Processing
In certain circumstances — such as where you contest the accuracy of data we hold or object to a specific processing activity — you have the right to request that we restrict the use of your data to storage only while your request is being assessed.
Right to Object to Marketing
You have the right to object to receiving marketing communications from 7adc at any time. You can withdraw your marketing consent by contacting support or by updating your preferences in your account settings. Withdrawing marketing consent does not affect the lawfulness of communications sent before the withdrawal, and will not affect essential account communications that are necessary for service delivery.
To exercise any privacy right, contact our support team and include your registered account details so we can verify your identity before processing your request. Email (plain text): [email protected]
Policy Updates and Contact
7adc may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a notice on the platform.
We encourage you to review this Privacy Policy periodically. Continued use of the 7adc platform following any update constitutes your acceptance of the revised policy. If you do not agree with any changes to this policy, please stop using the platform and contact us to close your account and arrange the return of any remaining balance.
Contacting 7adc About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7adc handles your personal data, please contact our customer support team. Our team is available 24 hours a day, 7 days a week, and will aim to address privacy-related queries promptly and thoroughly.
Support contact email (plain text, not a link): [email protected]
Please include "Privacy Request" in the subject line of your message, along with your registered username and a clear description of your request so we can process it efficiently.
Applicable Law: This Privacy Policy is written in English and shall be governed in accordance with the principles applicable to 7adc's operational jurisdiction. In the event of any conflict between this policy and any local legal requirement applicable to you as a player in Bangladesh, the stricter standard shall apply to the extent it is within our control to implement it.
Ready to Explore?
Now that you understand how 7adc protects your data, explore our full range of games and sports markets — from BPL cricket betting to live casino tables and slots. If you have further questions, our FAQ page has quick answers. 18+ only. Play responsibly.